1: Website Rights

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1.1: Central Coast Car Spa holds the rights & contents published on our website as correct. We reserve the right to change our price without notice.

1.2: Accepting any service through Central Coast Car Spa means they have understood and accepted the terms and conditions through this website.

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2: Bookings

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2.1: Booking arrangement can be made between the client and Central Coast Car Spa over the phone, email, in person, or online.

2.2: Central Coast Car Spa will reply to the booking as soon as possible. Prices could be discussed over the phone based on vehicle description such as make, model, color, and age of the vehicle.

2.3: Best prices will be given upon vehicle inspection.

2.4: Prior to making bookings, please be aware that we need to have full access to your water and electricity.

2.5: We cannot guarantee any firm time for bookings.

2.6: Our completion time for detailing the car is just a rough estimate, in some cases, it can take a longer or shorter time, which is not in control of Central Coast Car Spa.

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3: Vehicle Accessories

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3.1: Central Coast Car Spa does not remove vehicle accessories, such as window visors, headlight covers, baby seats, or anything fitted to the vehicle that requires tools for removal.

3.2: The customer must remove any personal items from inside the vehicle, including the boot, such as wallets, money, or other personal stuff.

3.3: Central Coast Car Spa will not be held responsible for any loss or damage to personal items.

3.4: Central Coast Car Spa does not remove seats or panels from the vehicle.

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4: Mode of Payment

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4.1: Payment for all services must be paid in full after or before completion of work carried out by Central Coast Car Spa.

4.2: Central Coast Car Spa has the right to ask for full payment before starting the work.

4.3: We accept Cash, EFTPOS, Credit Card (Visa & MasterCard).

4.4: Bank Transfer needs to be done in advance, and proof of transfer needs to be supplied so Central Coast Car Spa can carry out the commenced work.

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5: Public Liability

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5.1: Central Coast Car Spa is not liable for any oil, grease, brake dust, or any other form of contamination washed off from customers' vehicles and left on the property that could or may have stained or damaged the driveway or lawn or other areas.

5.2: All products used by Central Coast Car Spa are environmentally friendly and biodegradable.

5.3: Central Coast Car Spa is liable for any physical damage done to the customer’s property, such as structural damage that may have occurred while operating a motor vehicle on the property.

5.4: Central Coast Car Spa has sole discretion in determining the liability of any damage that the customer claims to have occurred while work was performed on the vehicle, such as scratches, scuffs, dents, swirl marks, as they may have been there prior to work commencing when the vehicle was dirty, and they could not be seen.

5.5: It's in the customer's best interest to identify pre-existing damage, safety and sensitive areas, such as electrical parts, computer box, and the special engine compartment where water should not be used before Central Coast Car Spa starts their work.

5.6: Central Coast Car Spa without the knowledge of where the hidden compartments are doesn’t take any responsibility for effect damage.

5.7: Central Coast Car Spa doesn’t take any responsibility for the vehicle which already had problems before commencing the work. It’s the customer's responsibility to get those problems fixed before Central Coast Car Spa starts work.

5.8: If the pre-existing problem doesn’t get fixed and any new problem occurred while detailing could be related to a pre-existing problem which, for Central Coast Car Spa, doesn’t take liability or responsibility.

5.9: Once a service is booked through Central Coast Car Spa either directly in person, over the phone, or online, the customers understand what is involved in our services and they fully accept our terms and conditions. Central Coast Car Spa before commencing their work once again informs their customers of what is involved in the service.

5.10: As part of the detailing process, Central Coast Car Spa uses high noise equipment such as high-pressure machines, vacuum, and shampoo machines, which without Central Coast Car Spa cannot complete detailing jobs.

5.11: Once Central Coast Car Spa has finished the exterior detailing of the paint, how long it will shine is based on the service that the client has booked for. We don’t guarantee the shine will last as expected due to the nature of where the vehicle is parked and usage.

5.12: For interior detailing once it’s completed, Central Coast Car Spa doesn’t take any responsibility if seats are still wet, carpets are still wet, condensation in any electrical or related areas.

5.13: With engine cleaning, if a customer needs the engine degreased and high pressure cleaned then they have to give permission to Central Coast Car Spa to do so, however, no liability will be taken for any problems arising from the service.

5.14: Central Coast Car Spa has the full right to ask for a vehicle key and hold it till the job is completed. Once a customer pays for the service requested, Central Coast Car Spa will return the key safely.

5.15: If no payment is made, Central Coast Car Spa has the right to hold the vehicle key till full payment is made.

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6: Cancellation Policy

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6.1: Once the booking is done, this means the client has accepted the agreed price either via in person, by phone or by mail.

For cancellation our charges are:

6.2: 24 hours before the due time will incur $20 cancellation fees to the agreed price.

6.3: 12 hours before the due time or on the day will incur $40 cancellation fees to the agreed price.

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7: Refund Policy

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7.1: Once the service is completed, the customer is given a chance to inspect the vehicle and complete the sale. Once the detailing service has been completed, the customer gets legally bound to pay Central Coast Car Spa.

7.2: We provide customers with sufficient time to assess our work and provide payment. Once the sale is completed, customers are not eligible for any refund for the service already provided. In the service industry, once the service has been provided and completed, no refund for a change of mind or unsatisfactory work will be accepted.

7.3: Refunds will only be accepted before our service is provided in cases like gift vouchers or the client has already paid in advance before the commencing of the job. In these cases, a refund will only be provided considering the above cancellation policy with original receipts provided.

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8: Professional Service Guaranteed!

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8.1: Central Coast Car Spa gives our customers Professional Service Guaranteed.

8.2: After the completion of the job, the customer must inspect all work carried out prior to the operator leaving; any issues that need rectifying must be done before the detailer leaves. After the detailer has left and issues are brought up, additional charges will incur based on travel time and the cause of the problem.

8.3: Central Coast Car Spa guarantees 100% Customer Satisfaction.

8.4: All Central Coast Car Spa operators are Police Checked and Fully Trained.

8.5: Central Coast Car Spa is insured up to $10 Million in public liability.

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9: Pricing

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9.1: Minimum 20% surcharge will be applied to all jobs that involve excessive Pet hair, Urine, Vomit, Blood, or other Hazardous materials.

9.2: Central Coast Car Spa car detailing prices based on detailing the type, location, type of car and condition of the vehicle and will be advertised as from price.

9.3: Central Coast Car Spa has the right to charge each vehicle according to its condition.